Michael Barrett

Professor of Information Systems and Innovation Studies

Vice Dean for Strategy and University Engagement

Fellow of Hughes Hall

BSc (University of the West Indies), MSc (University of Ottawa), MBA (McMaster University), PhD (University of Cambridge)

My research interests include digital innovation and transformation, service innovation, ecosystem leadership, digital platforms and global business, AI and digital twins for healthcare innovation, digital entrepreneurship for medtech and fintech, mobile payments (M-PESA) for development and in promoting carbon removal. I draw on practice-based theories for understanding digital innovation and transformation.

I’m a member of the Organisational Theory and Information Systems subject group at Cambridge Judge Business School, which is engaged with cross-disciplinary themes including health management and international development.

Professional experience

Michael is Academic Director of Cambridge Digital Innovation and Distinguished Visiting Professor of Innovation at the Stockholm School of Economics. He has served as Director (Associate Dean) of Research, REF2021 Chair for Business and Management, Director (Associate Dean) of Programmes, Head of the Organisation Theory and Information Systems group, and Director of the MPhil in Innovation, Strategy and Organisation (ISO) programme at Cambridge Judge Business School. He has published in many top-tier IS (Information Systems) and Organisation journals, and has won several best paper awards at EGOS and the Academy of Management (AOM). In 2016, Michael was awarded the Distinguished Scholar award by the OCIS division of the AOM. He is currently Chair of the CTO Division, and is on the Executive Committee of the OCIS Division.

Professor Barrett is Editor-in-Chief of the Information & Organization journal, and is on the Advisory Board of the Journal of the Association of Information Systems. He has held several editorial responsibilities including: Senior Editor of MIS Quarterly, Associate Editor of Information Systems Research; Senior Editor of Information & Organization; and Senior Editor of the Journal of the Association of Information Systems. Michael has also served as a member of the Editorial Board of Organization Science. He has contributed to articles in The Economist, The Times and The Financial Post, and has served as an external examiner at Oxford University, the University of Edinburgh and the London School of Economics.

Professor Barrett has served as a stream research lead for the Cambridge Digital Built Britain, on the Steering Board of the Cambridge Service Alliance and as a member of the Management Executive Group of the knowledge translation research group Collaborations for Leadership in Applied Health Research and Care (CLAHRC). He was co-lead for implementation of this £9.6m multidisciplinary grant between 2008-2013. As part of the ESRC’s Expert Advisory Group, he currently helps inform their strategic engagement of the Global Challenges Research Fund (GCRF); a £1.5b fund distributed across multiple delivery partners to be spent on international development research over 5 years.

Michael has worked as an industrial engineer for Colgate Palmolive and won the Most Valuable Employee award for consulting and business development at Oracle Canada. He continues to work closely in research and executive education for a number of organisations, including Pfizer Vaccines, Thomson Reuters, Statoil, Bank of China, China Mobile, BT, IBM, HP, PricewaterhouseCoopers, Coventry Building Society, Shell Exploration, and the World Health Organization.

Previous appointments

Michael has held visiting appointments at MIT, the London School of Economics, Stockholm School of Economics, McGill University, Queen’s University, and the University of Hawaii. Prior to joining Cambridge Judge Business School, he was an Assistant Professor in information systems at the University of Alberta, and an Adjunct Professor at the International Institute of Qualitative Methodology, also at the University of Alberta.

Publications

Selected publications

Journal articles

Books, monographs, reports and case studies

  • Lamb, K., Fenby-Taylor, H., Lee, E.L.S., Barrett, M. and Prince, K. (2022) Digital twin journeys: ecosystems of services enabled by connected digital twins. Cambridge: Centre for Digital Built Britain. (published online Jan 2022)
  • Lee, E.L.S., Barrett, M., Prince, K. and Oborn, E. (2022) Developing your digital maturity for competitive advantage: from models to practices in enabling digital transformation. Cambridge: Centre for Digital Built Britain.
  • Lee, E.L.S., Barrett, M., Prince, K., Oborn, E., Li, O. and Thomas, P. (2022) Digital twins and service innovation in designing the hospital of the future. Cambridge: Centre for Digital Built Britain.
  • Kouroubali, A., Constantinides, P. and Barrett, M. (2009) “ICT and service innovation in the emergency care sector of Crete.” European Case Clearing House (ECCH).
  • Barrett, M. (2008) “Offshoring and innovation at Globalco: negotiating a win-win strategy for the outsourcing relationship.” European Case Clearing House.
  • Barrett, M., Davidson, E., Middleton, C., and DeGross, J.I. (eds.) (2008) Information technology in the service economy: challenges and possibilities for the 21st century. Boston, MA: Springer.
  • Barrett, M. and Prince, K. (2006) “The EPC Network (I): putting RFID into action in the retail supply chain.” European Case Clearing House.
  • Constantinides, P. and Barrett, M. (2006) “Healthnet: scaling-up innovation in the healthcare region of Crete.” European Case Clearing House.
  • Barrett, M. (2004) “London insurance market (B).” European Case Clearing House.
  • Barrett, M. (2004) “London insurance market (C).” European Case Clearing House.
  • Barrett, M. (2002) “London insurance market.” European Case Clearing House (ECCH): 904-047-1.

Book chapters

  • Oborn, E., Barrett, M. and Staples, B. (2014) “Multi-disciplinary collaboration: bridging professional differences for service improvement in adolescent mental health care.” In: Borkowski, N. and Deckard, G. (eds.) Case studies in organizational behavior and theory for health care. Burlington, MA: Jones & Bartlett Learning, pp.9-25
  • Miani, C., Zachariadis, M., Oborn, E. and Barrett, M. (2012) “Knowledge and collaboration in multi-hub networks: orchestration processes among clinical commissioning groups in the UK.” In: Liebowitz, J. (ed.) Knowledge management handbook: collaboration and social networking. Boca Raton, FL: Taylor and Francis, 2nd edition, pp.11-28
  • Oborn, E., Barrett, M., Komporozos-Athanasiou, A. and Chan, Y.E. (2012) “Discourse in health care policy: comparing UK and Canada.” In: Dickinson, H. and Mannion, R. (eds.) The reform of health care: shaping, adapting and resisting policy developments. Basingstoke: Palgrave MacMillan, pp.109-121
  • Barrett, M. and Oborn, E. (2010) “Challenges of using IT to support multi-disciplinary team decision making.” In: Nutt, P.C. and Wilson, D.C. (eds.) Blackwell handbook of decision making. Chichester: Wiley-Blackwell, pp.403-430
  • Barrett, M. and Davidson, E. (2008) “Exploring the diversity of service worlds in the service economy.” In Barrett, M., Davidson, E., Middleton, C., and DeGross, J.I. (eds.): Information technology in the service economy: challenges and possibilities for the 21st century. Boston, MA: Springer, pp.1-10
  • Barrett, M., Hinings, C.R. and Oborn, E. (2008) “Legitimacy management and trust in offshoring IT services.” In Barrett, M., Davidson, E., Middleton, C., and DeGross, J.I. (eds.): Information technology in the service economy: challenges and possibilities for the 21st century. Boston, MA: Springer, pp.283-300
  • Barrett M. and Oborn E. (2008) “Global sourcing in a developing country context: organizing IS resources to develop local knowledge.” In Heinzl, A., Hirschheim, R., Winkler, J. and Dibbern, J. (eds.): Information systems outsourcing: enduring themes, new perspectives and global challenges. Springer, 3rd edition. (DOI: 10.1007/978-3-540-88851-2)
  • Barrett, M. (2006) “ICTs, organizational change and new modes of organizing.” In Salazar, A.J. and Sawyer, S. (eds.): Handbook of information technology in organizations and electronic markets. Singapore: World Scientific Publishing, pp.39-55
  • Constantinides, P. and Barrett, M. (2005) “Approaching information infrastructure as an ecology of ubiquitous sociotechnical relations.” In: Sorensen, C., Yoo, Y., Lyytinen, K. and DeGross, J.I. (eds.) Designing ubiquitous information environments: sociotechnical issues and challenges. New York: Springer Science and Business Media Inc., pp.249-260
  • Barrett, M. and Walsham, G. (2004) “Making contributions from interpretive case studies: examining processes of construction and use.” In: Kaplan, B., Truex III, D.P., Wastell, D., Wood-Harper, A.T. and DeGross, J.I. (eds.) Information systems research: relevant theory and informed practice. Boston, MA: Kluwer Academic Publishers, pp.293-314
  • Krishna, S., Ojha, A.K. and Barrett, M. (2000) “Competitive advantage in the software industry: an analysis of the Indian experience.” In Avgerou, C. and Walsham, G. (eds.): Information technology in context: studies from the perspective of developing countries. Aldershot: Ashgate, pp.182-197

Conference papers

  • Barrett, M. (2020) “Riskscapes and the scaling of digital innovation: trajectory dynamics of mobile payments in times of crisis.” In: Bandi, R.K., C.R., R., Klein, S., Madon, S. and Monteiro, E. (eds.) The future of digital work: the challenge of inequality: Proceedings of the IFIPJWC 2020, IFIP Advances in Information and Communication Technology, 10-11 December 2020, Virtual Conference. New York: Springer, pp.17-20 (DOI: 10.1007/978-3-030-64697-4_3)
  • Prince, K. and Barrett, M. (2005) “Privacy implications of technology innovation processes.” In: Forever new frontiers: International Conference on Information Systems (ICIS), 11-14 December 2005, Las Vegas, NV.
  • Barrett, M. and Walsham, G. (2004) “Making contributions from interpretive case studies: examining processes of construction and use.” In: Kaplan, B., Truex III, D.P., Wastell, D., and DeGross, J.I. (eds.) Relevant theory and informed practice: looking forward from a 20-year perspective on IS research: IFIP TC8 WG8.2 20th Year Retrospective, 15-17 July 2004, Manchester, England. Dordrecht: Kluwer, pp.293-314
  • Barrett, M., Heracleous, L., Orlikowski, W., Panteli, N. (2003) “Discourse and organizational transformation in information systems research.” In: Wynn, E.H., Whitley, E.A., Myers, M.D., De Gross, J.I.: IFIP WG8 Working Conference on Global and Organizational Discourse about Information Technology, 12-14 Dec 2002, Barcelona, Spain. Norwell, Mass.: Kluwer, pp.533-538
  • Scott, S.V. and Barrett, M.I. (2002) “The development of electronic trading in the futures industry: strategic risk positioning in a globalising age.” In: Social Studies of Finance Conference, 3-4 May 2002, Columbia University, New York.
  • Barrett, M., Cooper, D.J. and Jamal, K. (2001) “Managing across the ‘friction of space’ in auditing.” In: Quattrone, P. (ed.) Rethinking globalization and standardization: Proceedings of the International Conference on Spacing and Timing, 1-3 November 2001, Palermo, Italy.
  • Barrett, M. and Scott, S. (2001) “Electronic trading and the transformation of futures exchanges in global work times.” In: Quattrone, P. (ed.) Rethinking globalization and standardization: Proceedings of the International Conference on Spacing and Timing, 1-3 November 2001, Palermo, Italy.
  • Barrett, M. and Scott, S. (2000) “The emergence of electronic trading in global financial markets: envisioning the role of futures exchanges in the next millenium.” In: Hansen, H., Bichler, M. and Mahrer, H. (eds.) ECIS 2000: a cyberspace odyssey: Proceedings of the European Conference on Information Systems (8th), 3-5 July 2000, Vienna University of Economics and Business Administration, Vienna, Austria. Vienna: Vienna University of Economics and Business Administration, pp.717-722
  • Barrett, M. and Heracleous, L. (1999) “Understanding globalization as a structurational process in the context of the London Insurance Market.” In: Havlovic, S.J. (ed.) Proceedings of the Annual Meeting of the Academy of Management: Best Papers (59th), 6-11 August 1999, Chicago, Illinois, USA. New York: Academy of Management, pp.A1-A6
  • Barrett, M., Sahay, S. and Walsham, G. (1996) “Understanding IT and social transformation: development and illustration of a conceptual scheme.” In: DeGross, J.I., Jarvenpaa, S. and Srinivasan, A. (eds.) Proceedings of the International Conference on Information Systems (17th), 16-18 December 1998, Cleveland, Ohio, USA. New York: ACM Press, pp.42-50

Working papers

Awards and honours

  • Best Conference Paper and Runner-up, Best Published Paper, Academy of Management, OCIS Division, 2020
  • Distinguished Scholar Award, OCIS Division, Academy of Management, 2016
  • Runner-up, Best Published Paper, Academy of Management, OCIS Division (co-authored by Oborn, E., Orlikowski, W. and Yates, J.), 2013
  • European Case Award in the category ‘Knowledge, Information and Communication Systems Management’, 2012
  • Best Interactive Paper Award, OCIS Division, Academy of Management, 2011
  • European Case Award in the category ‘Knowledge, Information and Communication Systems Management’, 2008
  • IBM Faculty Award, 2003
  • IBM Faculty Fellowship
  • Best Paper Award, OCIS Division, Academy of Management, 1999
  • Mackenzie Undergraduate Teaching Award, University of Alberta, 1998
  • JD Muir Fellowship, University of Alberta, 1998
  • Centre for International Business Research Fellowship, University of Alberta, 1998
  • Xerox Research Fellowship, University of Alberta, 1996
  • Cambridge Commonwealth Trust Scholar, 1992-1995
  • Most Valuable Employee, Oracle Canada, 1991
  • CIDA McMaster Scholarship, 1988-1989
  • Canadian Information Processing Society Scholarship, 1989-1990
  • Commonwealth Scholarship, 1985-1988

News and insights

Michael Barrett.

The Association of Information Systems (AIS) names Professor Michael Barrett an AIS Fellow for outstanding contributions to research, teaching and service.

Data tunnel.

Professor Michael Barrett of Cambridge Judge Business School looks at the consequences of algorithmic bias from AI on global inequality and marginalisation.

Professor during a lecture.

World Case Teaching Day 2023 provides an opportunity to celebrate and reflect on the ways in which Cambridge Judge Business School engages with the case teaching method.

Media coverage

Executive Courses | 11 January 2021

Executive courses help students plot a path to digital transformation

Michael Barrett, Professor of Information Systems & Innovation Studies at Cambridge Judge Business School, comments on technology adoption in business during COVID-19 and Executive Education courses offering in Cambridge.

European Pharmaceutical Review | 19 June 2017

Collaboration is ‘game changer’ in delivering cell and gene therapies

Michael Barrett, Professor of Information Systems & Innovation Studies at Cambridge Judge, is recognised as one of the reviewers of a new paper “Adaptation through Collaboration: Developing Novel Platforms to Advance the Delivery of Advanced Therapies to Patients,” written by the Association of the British Pharmaceutical Industry’s Head of Manufacturing Innovation, Dr Magda Papadaki.

Cambridge Business Magazine | 1 January 2017

Sometimes it works better to make changes quietly

Change initiated by middle managers rather than top managers wins greater employee support, says study co-authored by Shahzad Ansari, Professor of Strategy and Innovation at Cambridge Judge Business School.

Top